All you need to know

before booking

Terms and conditions in compliance with art. 1341 of the Italian Civil Code.

 

Booking

Room bookings must be made in writing and sent by e-mail, fax, or post. For your booking to be confirmed, you need to provide the following information: name, address, telephone number, dates of arrival and departure, and number of guests.

Bookings become binding when the booking contract has been signed.

 

Payment

Payment is due on arrival at the youth hostel.

 

Cancellation policy for solo travellers and families

Cancellations must be notified in writing, and are considered to be acknowledged once Kassianeum Youth Hostel has confirmed receipt in writing.

The following cancellation fees apply:

  • Cancellations made 6 or 5 days prior to the arrival date: 40% of the booking price
  • Cancellations made between 4 and 2 days prior to the arrival date: 60% of the booking price
  • Cancellations made 1 day prior to the arrival date or on the arrival date itself: 80% of the booking price
  • We charge 80% of the total booking price in cases of no-show.
  • The booking price includes accommodation, breakfast and any other agreed services.
  • In cases of partial cancellation (i.e. if not all the booked beds are occupied or cancelled), the 80% cancellation fee applies to the booking price for the unoccupied or cancelled beds.

 

Cancellation policy for groups (min. 7 people)

The definite number of guests must be notified in writing at least 31 days before the agreed date of arrival. Any cancellations must also be notified in writing. Cancellations are considered to be acknowledged once Kassianeum Youth Hostel has confirmed receipt of the written notification.

In the event of cancellation by the entire group or individual group members, the following cancellation fees apply:

  • Cancellations made at least 31 days prior to the arrival date: no charge
  • Cancellations made between 30 and 7 days prior to the arrival date: 40% of the booking price
  • Cancellations made between 6 days prior to the arrival date and the arrival date itself: 80% of the booking price

 

Early departure

In the event of early departure, we charge for the number of days spent at the hostel as well as 80% of the agreed price for the remaining days and any other services that were booked but not utilised.